Shipping policy

At Willowmark.cyou, we want the delivery process to be as clear and predictable as possible. This Shipping Policy explains shipping charges, order processing, delivery considerations, tracking, address responsibilities, and procedures for packages that arrive damaged or fail to reach their destination.

1. Shipping Charges

We offer free shipping on qualifying orders.

However:

Orders under $10.00 are charged a $5.99 shipping fee.

Any applicable shipping charge will be presented during the ordering process before the transaction is completed.

2. Order Processing

After an order is submitted, it may pass through several operational stages:

  1. Order receipt;
  2. Payment confirmation;
  3. Inventory review;
  4. Product preparation;
  5. Packaging;
  6. Carrier handoff; and
  7. Transportation to the delivery address.

Order processing time can vary according to inventory, order volume, holidays, weekends, operational conditions, and other circumstances.

An order confirmation means that the order request has been received. It does not necessarily mean that the package has already been shipped.

3. Delivery Estimates

Delivery timing may depend upon:

  • Destination;
  • Carrier service;
  • Transportation conditions;
  • Weather;
  • Holiday volume;
  • Regional disruptions;
  • Address accuracy;
  • Carrier capacity;
  • Package handling; and
  • Other circumstances outside reasonable control.

Any delivery estimate provided through the Website should generally be understood as an estimate rather than an absolute guarantee unless expressly stated otherwise.

4. Accurate Delivery Information

Customers are responsible for providing accurate shipping information.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Other relevant delivery instructions.

If you notice an address error after placing an order, contact [email protected] as quickly as possible.

Once a package has entered the carrier's network, changes may no longer be possible.

5. Tracking

When tracking is available, tracking information may be provided after an order has been prepared and transferred to the shipping carrier.

Tracking systems may not update continuously. A package can sometimes travel between facilities without a new scan appearing immediately.

6. Shipping Delays

Shipping delays may result from:

  • Severe weather;
  • Storms;
  • Flooding;
  • Natural disasters;
  • Carrier congestion;
  • Holiday volume;
  • Transportation disruptions;
  • Incorrect addresses;
  • Facility closures;
  • Regional emergencies;
  • Technical problems; or
  • Other circumstances beyond reasonable control.

A delay does not automatically mean that an order has been lost.

7. Lost Packages

If tracking indicates that a package was delivered but you cannot find it, please first check common delivery locations and ask household members, authorized recipients, building personnel, or neighbors where appropriate.

If the package remains missing, contact [email protected] and provide your order number and delivery information.

We may work with the relevant carrier or fulfillment provider to investigate the shipment.

8. Damaged Shipments

If a laundry bag or drying rack arrives damaged, please photograph:

  • The product;
  • The shipping package;
  • Any visible external damage;
  • Shipping labels; and
  • Internal protective materials where relevant.

Please retain the packaging when reasonably possible.

A damaged product may qualify for replacement, refund, or another appropriate remedy under the Return and Refund Policy and applicable law.

9. Incorrect Merchandise

If you receive an item different from what you ordered, contact us before returning the product.

Please provide:

  • Order number;
  • Product ordered;
  • Product received;
  • Photographs where appropriate; and
  • A description of the discrepancy.

We will review the situation and provide appropriate instructions.

10. Undeliverable Shipments

Packages may be returned by a carrier because of:

  • Incomplete address;
  • Incorrect address;
  • Refusal;
  • Repeated unsuccessful delivery attempts;
  • Inaccessible delivery location; or
  • Other carrier-designated reasons.

If a shipment is returned to us, we may contact the customer regarding available options.

Additional shipping charges for reshipment may depend on the circumstances.

11. Multiple Packages

An order containing several products may, when operationally necessary, be shipped in separate packages.

Different packages may have separate tracking information and may arrive at different times.

12. Shipping and New Jersey Consumer Protection

Shipping charges and delivery representations are intended to be presented clearly and consistently with applicable New Jersey consumer-protection requirements.

We do not intend to make materially false or misleading statements about shipping availability, charges, or delivery expectations.

13. Shipping Contact

Shipping questions may be directed to:

Precious Little Ladies Inc.
24 Prospect Ter
East Orange, NJ 07017
United States

Contact Person: VIRGINIA ANN MILLER
Email: [email protected]